SMS / Text Messaging Terms
Tech Connect — operated by Black Wolf Ai USA LLC · Last updated: June 20, 2026
1. Who sends these messages
Tech Connect is a field-service dispatch platform operated by Black Wolf Ai USA LLC. All text messages described here are sent by Tech Connect.
2. Message programs & types
Operational notifications (to onboarded technicians and sales representatives): job-assignment offers with a link to view and accept, schedule and arrival-window updates, training-session confirmations and reminders, and platform or system status alerts. Installation coordination (between a technician and a customer): during an installation appointment, Tech Connect may connect the assigned technician and the customer through a temporary, masked phone number to coordinate arrival time, address and access, and on-site logistics. Neither party’s personal mobile number is exposed to the other; the session opens only for an assigned job and closes when the job is complete. No marketing or promotional messages are sent under these programs.
3. How you opt in
Technicians and sales representatives provide their mobile number and check a dedicated, unchecked SMS-consent box during onboarding at technicianconnect.us, and can turn SMS on or off at any time from their account profile. Customers agree to installation-coordination texts by checking an unchecked consent box when booking or confirming an installation appointment. Consent is recorded with the date, time, and a snapshot of the disclosure shown, and is never required as a condition of purchase or employment.
4. Message frequency
Message frequency varies based on job and training activity.
5. Cost
Message and data rates may apply, depending on your mobile carrier and plan.
6. How to opt out or get help
Reply STOP to any message to unsubscribe; you will receive no further messages after you reply STOP. Reply HELP for help, or visit technicianconnect.us. STOP requests are honored immediately.
7. Your mobile information
We do not sell, rent, or share your mobile phone number or your SMS/text-messaging opt-in consent with any third party or affiliate for their own marketing purposes. Mobile information is used only to operate the messaging programs described above. See our Privacy Policy for how we handle personal information.
8. Changes to these terms
We may update these SMS terms from time to time. The current version is always posted here, with the “Last updated” date below.
What the opt-in looks like
Below are the exact, unchecked SMS consent boxes a person must check to opt in. They appear during the steps noted; none is pre-checked, and consent is never required as a condition of purchase or employment.
Shown to technicians & sales reps during onboarding at technicianconnect.us
Mobile number
Shown to customers when booking or confirming an installation appointment
Mobile number
Reference images of the consent step — not active forms. The boxes are unchecked by default; the person must check the box to opt in.